The staff here were really nice and friendly, and the location is great, close to the metro and with lots of amenities nearby.

Friendly check-in process and the option for a late check-out. the staff here is top-notch! the room has a modern vibe and is well-maintained. It's equipped with a safe, TV, and a mini-fridge for your convenience. Plus, the view of the garden is a nice touch! 🌳

The staff here was very helpful, and the room had a comfortable bed, ironing set, electronic key card, and work desk.

I truly enjoyed how the property looked, great place. the property's location was great and decent. - the bed was exceptionally comfortable. - the room was very affordable and extremely spacious.

The room was clean, quiet, and had all the necessary amenities; the location was excellent, close to the city center and other attractions.

Great variety of food in the breakfast buffet. The staff was helpful when we needed directions. The location was convenient, close to the subway station and shopping areas. The bed was comfortable and provided a good night's sleep. The hotel amenities were decent and the pool area was a nice place to relax.

The hotel lacked the promised 4-star quality. There was no complimentary water provided in the room.

Fantastic and fairly clean place, great and informative staff. Nice customer care. Excellent facilities, parking onsite. Marvellous and decent location to a subway station. Found in a lovely area. Nice restaurant, around where we had a dinner. Great choice for trip.

Comfortable beds in the guest room. Nice services.- Neat building in a great location close to the Atletico Madrid football stadium.- Enjoyed the terrace bar.

Very nice and really kind staff always on hand. Marvellous and decent location not too far away from Parque Juan Carlos I. Set right by Close to metro, the centre and other parts of Madrid and the Wanda Metropolitano in the lovely area.

Best staff and comfortable location close to public transport, everything was very good. The hotel room was new-fashioned and airy with a complimentary breakfast for the inconvenience, refrig bar plus a good bed. Location: the property was close enough to Alcala de Henares and the free airport. Tried some nice meals at Restaurante Goteron, located very close to the hotel...

The staff was very kind and nice and responsive to what we asked for. The location of the hotel was suburban, close to Alcala de Henares, bus stop and metro station, 3 minute walk and IFEMA or airport. Luckily it was close to Granier, had pastries there when it was really hot outside.

The gym was well equipped, and I appreciated that they offered lactose-free milk at breakfast. Although the location may not be ideal for tourists, the neighborhood has affordable and acceptable restaurants. Overall I had a comfortable stay and would recommend Sercotel.

The hotel is conveniently located in a suburban area near a metro station. I liked that our Wheelchair Accessible room had comfortable beds and a nice bathroom ready for us upon arrival.

Renovated with very good service, e.g. coffee from 5 a.m.

I booked guest room with all the essentials, good facilities and all the basics. The location was decent, near to the new Athletico Madrid stadium, transport to the airport for late arrival flight and restaurants and easily accessible.

Unfortunately Wi-Fi signal was very weak plus the bed of mine was too soft.